Official wbox6 Document

wbox6 Privacy Policy

wbox6 takes seriously our responsibility to protect the personal information of every member. This policy clearly explains how we collect, process, store and protect your data in line with best practices in the online gambling industry.

Updated: 1 January 2026 Applies to all wbox6 members International licensing
Our Commitment

Data Protection We Guarantee

Every step we take is to ensure the personal information of wbox6 members remains safe and is used responsibly.

SSL Data Encryption

All information transmitted between your device and wbox6 servers is protected by SSL encryption protocols. Your personal and financial data cannot be read by unauthorised parties during transmission.

Secure Data Storage

Member data is stored in databases protected by strict access controls. Only authorised personnel can access this information, and every access is logged for auditing purposes.

Personal Account Control

You have full control over your wbox6 account. Privacy settings can be managed through the account panel, including options to update, amend or request deletion of certain data.

No Third-Party Data Sales

wbox6 does not sell, rent or disclose members' personal information to third parties for marketing purposes without your explicit consent. Your data is not our business commodity.

Licensing Compliance

As a platform operating under international licensing, wbox6 is required to comply with data management requirements set by licensing authorities, including Know Your Customer (KYC) procedures.

24/7 Privacy Support

If you have any questions regarding your privacy or data, our live chat and email support team is available to assist in Malay and English at all times.

This Privacy Policy takes effect from 1 January 2026. Please read it carefully before using wbox6 services.
Section 1

Introduction and Scope of Policy

This Privacy Policy ("Policy") is published by wbox6 ("wbox6", "we", "company") to explain how we handle the personal information of users of our website and online gambling platform at wbox6.org. This Policy applies to all individuals who:

  • Register or attempt to register an account with wbox6;
  • Access or browse the wbox6 website without a registered account;
  • Interact with our support team via live chat or email;
  • Engage in any financial transactions on our platform.

By using wbox6 services, you acknowledge that you have read, understood and agreed to the terms stated in this Privacy Policy. If you do not agree with any provision of this Policy, we ask that you do not continue using the wbox6 platform.

Reminder: The wbox6 platform is for users aged 21 and above only. Registration by individuals below this age limit is strictly prohibited and such accounts will be terminated immediately.
Section 2

Types of Personal Information We Collect

wbox6 collects your personal information through various touchpoints when you use our services. The following are the categories of information collected:

Identity Information

  • Full name as shown on your identity card (MyKad) or passport;
  • Malaysian identity card number (MyKad) or passport number;
  • Date of birth for age verification purposes;
  • Current residential address;
  • Active mobile phone number;
  • Valid email address.

Financial and Transaction Information

  • E-wallet account details (Touch 'n Go eWallet, ShopeePay) used for deposits and withdrawals;
  • Bank account details for transactions via FPX or DuitNow;
  • Crypto wallet addresses (USDT, BTC, ETH) where applicable;
  • Complete records of all deposits, withdrawals and transactions on the platform;
  • Betting history and game activity.

Technical and Usage Information

  • IP address of the device used to access the platform;
  • Browser type and version as well as operating system;
  • Cookie information and session data;
  • Login activity logs and platform usage;
  • General geolocation data based on IP address.
We only collect information that is genuinely necessary to provide our services, meet licensing obligations and ensure the security of your account. Providing inaccurate or false information may result in your account being suspended or terminated.
Section 3

Purpose of Using Your Personal Information

The personal information you provide to wbox6 is used solely for lawful purposes relevant to the operation of our platform, including:

  • Identity Verification (KYC): Meeting Know Your Customer requirements in line with the international licensing we hold, including age and address verification;
  • Account Management: Creating, maintaining and protecting your wbox6 account;
  • Transaction Processing: Processing deposits and withdrawals securely and accurately;
  • Fraud Prevention: Detecting and preventing fraudulent activity, money laundering and platform abuse;
  • Regulatory Compliance: Meeting applicable legal and licensing requirements;
  • Customer Support: Helping you resolve technical issues, account enquiries and transaction matters;
  • Service Communications: Sending important notifications relating to your account, transactions and policy changes;
  • Platform Improvement: Analysing usage patterns to improve the overall user experience.
Section 4

Sharing Information with Third Parties

wbox6 does not disclose members' personal information to third parties except in the circumstances stated below. In all such cases, we ensure the relevant third parties are subject to strict confidentiality agreements:

  • Payment Service Providers: Required transaction information is shared with payment processors such as Touch 'n Go eWallet, DuitNow and FPX providers solely to enable transactions to be completed;
  • Game Software Providers: Game providers such as PG Soft, Pragmatic Play, JILI and Spribe receive limited session data for game technical operation purposes only;
  • Licensing Authorities: Information required by our international licensing body for compliance and auditing purposes;
  • Law Enforcement Authorities: Where required by court order or a lawful request from a competent authority;
  • Anti-Fraud Services: Transaction data analysed by third-party fraud detection systems that have signed confidentiality agreements with us.
Our Guarantee: wbox6 has never and will never sell, exchange or disclose your personal information to any third party for marketing or other business purposes without your explicit prior consent.
Section 5

Data Security Measures

wbox6 implements a range of technical and organisational security measures to protect your personal information from unauthorised access, alteration, disclosure or destruction. These measures include:

  • SSL/TLS encryption on all communications between the platform and user devices;
  • Passwords hashed using modern cryptographic algorithms — wbox6 does not store your password in plain text;
  • Firewalls and intrusion detection systems (IDS) that continuously monitor network traffic;
  • Role-based access control (RBAC) ensuring only authorised personnel can access sensitive data;
  • Regular security audits by independent third parties;
  • Two-factor authentication (2FA) available to enhance member account security;
  • Encrypted data backups stored at geographically separate locations.

Although we take all reasonable steps to protect your data, no digital security system is completely impenetrable. Should a data breach involving your personal information occur, wbox6 will notify you within a reasonable timeframe through the channels you have registered.

Section 6

Use of Cookies and Tracking Technologies

wbox6 uses cookies and similar tracking technologies to improve your experience on our platform. The following are the types of cookies we use:

  • Essential Cookies: Required for the basic functions of the platform, such as maintaining your login session and securing transactions. These cookies cannot be disabled without affecting platform functionality;
  • Performance Cookies: Collect anonymous information about how users use our platform, helping us identify technical issues and improve performance;
  • Functional Cookies: Store your preferences such as display language and personal settings to provide a more consistent experience;
  • Analytics Cookies: Used to understand aggregate usage patterns, helping us develop new features that are relevant to Malaysian users.

You can control or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the full functionality of the wbox6 platform.

Section 7

Data Retention Period

wbox6 retains your personal information for as long as your account is active or as long as it is needed to provide services to you. After an account is closed, we may retain certain data for a period required by international licensing requirements and applicable laws.

Financial transaction records and betting activity are retained for a longer period to comply with licensing requirements and to allow resolution of any disputes that may arise. Once the mandatory retention period ends, data will be securely deleted using methods that ensure the information cannot be recovered.

Section 8

Cross-Border Data Transfers

As an online gambling platform operating under international licensing, your personal information may be stored and processed on servers located outside Malaysia. wbox6 ensures that any such data transfers are subject to adequate protections, including:

  • Binding data transfer agreements with recipients outside the country;
  • Compliance with internationally recognised data security standards;
  • The use of data protection mechanisms that are equivalent to or exceed the level of protection in Malaysia.
Section 9

Amendments to the Privacy Policy

wbox6 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, licensing requirements, or applicable legislation. Any material amendments will be notified to members through:

  • A notification in your account upon your next login;
  • An email to the address registered in your account;
  • A prominent notice on the wbox6.org homepage.

The "Updated" date at the top of this document will always reflect the latest version of this Policy. Continued use of the wbox6 platform after notification of changes is considered your agreement to the amended Policy. If you do not agree with the amendments, you should stop using the platform and contact us to close your account.

Section 10

How to Contact Us Regarding Privacy

For any enquiries, requests or complaints relating to this Privacy Policy or wbox6's handling of your personal information, please contact our team through the following channels:

  • Email: [email protected]
  • Live Chat: Available 24/7 via the chat icon at the corner of the platform

Our experienced support team is ready to assist in Bahasa Melayu and English. We aim to respond to all privacy-related enquiries within a reasonable timeframe.

Our live chat and email support operates 24 hours a day, 7 days a week, including public holidays. No issue is too small for us to help with.
Your Rights as a Member

Data Control Is in Your Hands

wbox6 respects your rights as the owner of your personal data. You may exercise these rights at any time by contacting our team.

Right of Access

You have the right to request a copy of the personal information we hold about you and to know how it is being used.

Right of Rectification

If your information is inaccurate or incomplete, you may request that we correct it promptly.

Right of Erasure

You may request the deletion of your personal data, subject to the mandatory retention requirements of our licensing.

Right to Object

You may object to the processing of your data for certain purposes, including direct marketing communications.

Get Started with wbox6

Privacy Protected, Gaming Secured

Register a wbox6 account today and enjoy a safe, fair and responsible online gambling experience. Your personal data is protected at every step.

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FAQ

About wbox6 Privacy

Answers to the most frequently asked questions about the privacy policy and handling of personal data at wbox6.

During registration, wbox6 requires your full name as shown on your MyKad, identity card number, date of birth, mobile phone number, email address and residential address. This information is needed to meet our licensing KYC requirements and to verify that you are 21 years of age or older. The verification process may also require a copy of your identity document.

wbox6 does not sell or disclose your personal information to third parties for marketing purposes. We only share data with parties directly involved in operating our services — such as payment processors (Touch 'n Go eWallet, DuitNow, FPX) and game providers (PG Soft, JILI and others) — to the extent necessary, and all such parties are bound by strict confidentiality agreements.

Basic information such as your mobile phone number and email address can be updated through your account settings after logging in. For changes to more sensitive information such as your full name or identity details, please contact our support team via live chat or email at [email protected]. Additional identity verification may be required to protect the security of your account.

Once an account is closed, wbox6 will retain transaction records and account data for the period required by our international licensing obligations. This is necessary for auditing, dispute resolution and legal compliance purposes. Once the mandatory retention period ends, your data will be securely deleted using methods that do not allow recovery.

All financial transactions on wbox6 are protected by SSL encryption. The e-wallet details (Touch 'n Go eWallet, ShopeePay), bank account information (FPX/DuitNow) and crypto wallet addresses (USDT, BTC, ETH) you enter are transmitted through encrypted channels. wbox6 does not store your full bank card number. We also use transaction monitoring systems to detect any suspicious activity on your account.

Yes, you have the right to request deletion of your personal data. However, this request is subject to limitations set by law and licensing requirements — in particular, financial transaction records that may need to be retained for a specified period. To submit a data deletion request, please contact us at [email protected] with your account information. Our team will process your request and notify you of the outcome within a reasonable time.